Services > Support

Remote Support

Our Remote Management platform forms the foundation of our Managed Service offering and allows us rapid access to remotely support all of our customers systems, as well as giving us insight into what is going on.

Not just a voice on the Telephone

Remotely supporting your infrastructure in your offices or at your teams home office, in the cloud or in a hybrid mix of both is an absolute necessity these days. It has supported our social distancing.

IT Ambulance has a large service desk staffed by Technicians with more experience than most of our competitors and are individually qualified. The work within a quality and security framework that is externally audited to internationally recognised quality standards ISO9001 and ISO27001.

However, one of the qualifications we look for in our people are their people skills and IT Ambulance Technicians are undoubtedly approachable and good people to have on your side.

So whilst we appreciate the need for great quality remote support we don’t use it as a barrier to fend off on-site interaction.

Remote support is key but you dont need Shrinking Violets too.

Whilst quality remote support is a key part of any quality IT support strategy, the grim fact is that when the chips (and your systems) are down and you and your team can’t work, you will want an IT Support partner that will turn up quickly on site and help you to fix the problem and have the presence (literally) to make snap judgements to create “work-arounds,” to keep you in business.

IT Ambulance Ltd is larger than most IT Support Companies. We have a dedicated team on our UK based help-desk that speak plain English and will remotely monitor your operations systems and do routine maintenance remotely where possible but you can’t clean the fans in your hardware remotely. Nor can you just ask that little question that you wouldn’t pick up the phone for!

All about customer service

IT Ambulance recognises that we are a customer service company that can use technology to deliver great value to your business rather than just a faceless technology company. We believe in quality controlling our people, so we don’t use contractors. .

We have a large field based team of qualified, insured and friendly Technicians in your area that are guaranteed to be on site with you within an hour when you need them.

We assign all contract customers a named technician based within 25 miles of their place of business. The face to face relationship they form with your team breaks down barriers to staff admitting they don’t know how and this face to face relationship and familiarity with your systems and staff is a great asset to both us and you.

IT Ambulance is a local IT support operation with national reach and the resources and buying power to be a truly invaluable partner.

Start a conversation

Book a no obligation phone consultation with one of our management team to discuss your IT support requirements.