Services

Support

If you have a technology issue that frustrates you, IT Ambulance will happily take ownership until it's resolved. The foundation of that approach is understanding your people and upholding a great relationship with your team.

Second to none IT support services

IT Ambulance offers not only a high level of maintenance for your cloud and onsite infrastructure but a great personal level of engagement to support your users right down to their mobile phone and desktop printer. In fact we will happily take responsibility for anything IT that causes your staff issue and see it through to resolution.

We pride ourselves on the quality of our team and whilst being technically very skilled we balance this with strong interpersonal skills.

As more and more staff take up working from home this personal level of service becomes essential as they need to feel supported and tend to feel completely cut off when prevented from utilising the operations IT.

Support

IT Support Contracts

If you have a technology issue that frustrates you, IT Ambulance will happily take ownership until it’s resolved. The foundation of that approach is understanding your people and upholding a great relationship with your team.

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Support

Emergency Support

If you are having an IT disaster right now, then you need to know that IT Ambulance has years of experience dealing with Fires, Floods, Thefts, Intrusions, Encryption Attacks and Data Breaches. Our Business Continuity and Disaster Recovery experts are on hand now.

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Support

Disaster Recovery

Disaster Recovery and Business Continuity are concepts built into the heart of every IT Ambulance Managed Service Contract. Our ISO 27001 Certification qualifies us to take care of the Availability an Integrity of your data.

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Support

GDPR In a Box

If you need support for your GDPR compliance goals then IT Ambulance is a great partner to have on your side. Privacy and Information Security are built into the heart of all of our Managed Service Contracts and your policies and procedures can be under the constant management of our accredited Privacy Managers.

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Support

Network Support

Placing your critical infrastructure in the Cloud increases your reliance on an internal network that performs reliably. IT Ambulance has great experience supplying managed network solutions to organisations who require both wireless networks, structured cabling, switchgear and firewalls to be performing to the max.

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Support

Remote Backup

Data is the new Gold and it sits there growing exponentially. In the event of corruption, encryption or a total loss event of your critical data you must have a reliable back up. After seeing Managers in the car park of their burning building argue over responsibility, IT Ambulance stepped in with its own infrastructure to take the guess work out of off site back up and recovery.

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Support

Remote Support

Our Remote Management platform forms the foundation of our Managed Service offering and allows us rapid access to remotely support all of our customers systems, as well as giving us insight into what is going on.

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Support

Thin Client

Do you have a significant team of people on site utilising line of business applications that rely on a central server resource? Does is the availability or cost of bandwidth preclude a Cloud solution? IT Ambulance can support your business with a Thin Client network promoting high availability and to deliver just what your team needs to do their job.

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Support

3rd Sector Support

Our inside knowledge of the 3rd Sector makes IT Ambulance a great partner for your organisations and its cause. Founded on a genuine desire to help, our business takes its social responsibility seriously and we take great pride in supporting not for profit operations with no less professionalism than our cutting edge businesses.

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Support

Microsoft 365

Many organisations rushed to Microsoft 365 in response to operational needs to move staff to home working during the pandemic. IT Ambulance is still picking up the pieces from hastily deployed systems that were inexpertly delivered even by supposed “Professionals”.

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Start a conversation

Book a no obligation phone consultation with one of our management team to discuss your IT support requirements.