Remote Support

Remote SupportMany IT Support Companies grab your attention by over selling the benefits of remote support. It is often shown that the (marginal) cost saving benefits of remote support, provided from anywhere in the world, have the potential to save you a vast amount of time and money.

The real facts and practical obstacles that need to be taken into account by any business considering remote support as an option are often hidden. “Surely, how can the benefits not be true? My current IT Support provider is telling me that it is possible to save me a fortune – fact!”  Thankfully, our experience and expertise enables us to demonstrate  the actual reality, that any claims like this are absolute fiction!

Remote SupportWhilst quality remote support is a key part of any quality IT support strategy, the grim fact is that when the chips (and your systems) are down and you and your team can’t work, you will want an IT Support partner that will turn up quickly on site and help you to fix the problem and have the presence (literally) to make snap judgements to create “work-arounds,” to keep you in business.

IT Ambulance Ltd is larger than most IT Support Companies. We have a dedicated team on our UK based help-desk that speak plain English and will remotely monitor  your operations systems and do routine maintenance remotely where possible but you can’t clean the fans in your hardware remotely. Nor can you just ask that little question that you wouldn’t pick up the phone for!

IT Ambulance recognises that we are a customer service company that can use technology to deliver great value to your business rather than just a faceless technology company. We believe in quality controlling our people, so we don’t use contractors. Our field based team are proud to wear our uniform and drive our trusty, sign-written, Volvo fleet.

We have a large field based team of qualified, insured and friendly Technicians in your area that are guaranteed to be on site with you within an hour when you need them.

We assign all contract customers a named technician based within 25 miles of their place of business. The face to face relationship they form with your team breaks down barriers to staff admitting they don’t know how and this face to face relationship and familiarity with your systems and staff is a great asset to both us and you.

IT Ambulance is a local IT support operation with national reach and the resources and buying power to be a truly invaluable partner.