Relations with Customers

The company believes that integrity in dealings with customers is a prerequisite for a successful and sustained business relationship. This principle governs all aspects of the company’s approach to its customers.
In all advertising and other public communications, untruths, concealment and overstatement will not be tolerated.
No employee may give money or any gift of significant value to a customer. Nor may any gift or service be given which could be construed as being intended to influence a decision.
The company accords the same degree of confidentiality to confidential customer information as it does its own confidential information.
Relations with Suppliers

  • The company aims to develop relationships with its suppliers based on mutual trust.
  • The company undertakes to pay its suppliers according to the agreed terms of trade.
  • We will never engage in an exclusive agreement that compromises our ability to independently evaluate the best solution/

The receipt of gifts or favours by employees can give rise to embarrassing situations and may be seen as an improper inducement to grant some concession in return to the donor. The following principles will be observed:

  1. Gifts or favours must not be solicited;
  2. Gifts of money must never be accepted;
  3. Reasonable small tokens and hospitality may be accepted provided they do not place the recipient under any obligation, are not capable of being misconstrued and can be reciprocated at the same level, and the employee’s immediate superior is made aware of the same.
  4. Any offer of gifts or favours of unusual size or questionable purpose should be reported immediately to the employee’s superior.
  5. The company will never engage in anti-competitive practices or collude on bids.
    Relations with Competitors
  • The company will compete vigorously, but fairly and honestly.
  • The company will not damage the reputation of competitors either directly or by implication or innuendo.
  • In any contacts with competitors, employees will avoid discussing proprietary or confidential information.
  • The company believes service excellence to be the best way of enhancing its reputation. Whilst fair comparison between the company’s strengths and competitors’ weaknesses may be made, the company will not engage in damaging competitors’ reputations either directly or by innuendo, implication, or misrepresentation.
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