IT Support

IT Support Services Wiltshire

Looking for local IT support services in Wiltshire? We are IT Ambulance, an IT support services company established in 2005 who specialise in helping local businesses in Wiltshire stay on top of their IT services, by offering affordable managed IT services across the county. Keep reading to find out how we can help.

Excellent Value

Our prices are generally 30% less than competitors.

Expert Technicians

Experienced and Individually Qualified subject experts

Our Guarantee

Only IT Ambulance guarantee Same Hour onsite support

Proactive Support

Our Managed Services provide better than 99.99% availability

IT Support Services Wiltshire

Outsourced IT Support in Wiltshire

IT Ambulance provide local IT support to SMEs across Wiltshire from our Wiltshire office.

We typically work with businesses with 5 to 250 users and have a special focus and competence when it comes to working with with small and medium-sized businesses across Wiltshire.
Our clients range from those who do not have have an in-house IT staff and need us to manage their whole IT infrastructure, to those who do have an in-house IT team but require additional helpdesk or consulting services.
Our IT specialists have over 250 years combined IT experience and provide a local, friendly, and proactive approach to managing your IT.
Look no further if you’re looking for IT firms in Wiltshire that provide local IT support.

Free Consultation

Core IT Support Services Offered

We provide an extensive range of IT support services to help support your business as you grow, including but not limited to the following fundamental core IT services.

  • IT Support – IT support for your systems when they go wrong is just a phone call away. IT Ambulance was named after its unique same hour onsite service offering that guarantees you an expert IT Technician on site within an hour to deal with your most critical problems.
  • Management – Whether IT Ambulance manages your on premises infrastructure, or your tenant in a cloud based or hybrid solution you can count on our expert team to deliver a highly reliable, user friendly system that exceeds your expectation for Confidentiality, Integrity and Availability wherever you need that data.
  • Digital Transformation – Digital transformation is the process of understanding your business processes and desired outcomes then reimagining them to make use of new digital technologies to support or modify your culture to take advantage of streamlining offered by cloud technologies based on prebuilt, proven concepts for modern working that are often very simple and quick to deliver..
  • Security / Compliance – IT Ambulance offers itself a centre of excellence for Cyber Essentials certification and have delivered this standard for many of our customers. In fact our support and maintenance contracts have this framework built in to our delivery to customers. With our ISO9001 and ISO27001 Certifications we are peculiarly well placed to be able to assist your operation in all aspects of privacy and data security compliance.
IT Support Services
IT Support Services

What are the benefits of outsourcing your business IT support?

We understand your frustrations and challenges with IT and technology and If you’re a small or medium-sized business looking for managed IT services in Wiltshire, we are here to help.

  • Technology Advancements – Technology is continually improving, and keeping up with the latest breakthroughs and what technology is ideal for your organisation can be difficult. IT Ambulance can assist you in identifying the best solutions and support for your business’s needs and objectives.
  • Evolving Cyber Crime Landscape – Cyber risks like phishing attacks are on the rise, and cyber criminals are growing more creative with their socially engineered attacks, making it difficult to stay on top of everything you should be doing to keep your business and data safe.
  • Lack Of Time – Do you simply lack the time or resources to manage your company’s information technology? One of the most significant advantages of outsourcing your IT to a Wiltshire managed IT support provider is that you will be hiring a team of seasoned technical specialists with a lot of IT knowledge who can assist your company.
  • Poor Performance – If you believe your IT is reducing your team’s productivity and service levels, but you’re not sure how to solve it, IT Ambulance can help. We can offer a full review of your systems and recommend future-proof solutions aligned with your strategic plans and business goals.

Free Consultation

Our Partners, Vendors & Certifications

Vipre IT Support Company
Microsoft Cloud Partner
Dell Partner Direct
Sophos Partner IT Support Company
Sonicwall Business Partner IT Support Company
Bitdefender Partner IT Support Company

IT Support Services Frequently Asked Questions

Is moving away from our current provider going to be complicated?

Databases often need to move to a different platform to function in the cloud. Large amounts of data transfer can be restricted by the bandwidth available at your premises. Sometimes this can build in significant delay to going live. Cloud providers sometimes offer physical data transfer via loading data onto a hardware device and then physically shipping this to the cloud provider. Data can also be transferred over the Internet. Data volume is always a consideration

Do you support all size businesses?

IT Ambulance isn’t your typical IT Support business, we have a commitment to a personal level of service backed by IS0 9001 for Quality and ISO27001 for security. Size of our customers isn’t really the issue so much as sophistication. So we have some quite small organisations that only have around 10 staff spread internationally with a commitment to various compliance standards. At the upper end we support organisations with 250 staff with multiple in house servers running hybrid cloud solutions that have a significant reliance on us for managing the confidentiality, integrity and availability of their data. Beyond this we offer consultancy services around privacy management, data security and structuring IT teams to businesses right up to FTSE 100 level. So a small business that just wants us to run their mail isn’t really a good fit for us.

Do your IT support services include hardware and software?

IT Ambulance will support your existing hardware and software. We have a direct relationship through our partnerships with Dell, HP and Microsoft to higher level support for these brands. We hold similar partnerships with many vendors of devices that you will likely find on your network. Where you have existing support relationships with software houses we will happily step in to manage issues between those and your team. We do offer some network devices and software on a managed service basis, we also have great relationships with finance houses specialising in the lease of hardware, software and installation. All told we believe we have a very good capability to support your entire business need for anything software, hardware, data and procedure.

If we want to move forward, what are the next steps?

Give us a call or book a consultation. We will arrange for you to speak with one of our senior team to get an idea of how we can help your organisation and supply a quote. From there we will move to one of our easily understood contracts that will allow us to get hands on with your systems and produce an audit of your network, both physical and cloud. This will form the basis of our IT Strategy with you for the next 12 months. Support from IT Ambulance will cover your entire estate and wrap up the areas of procedure required to achieve and maintain the Cyber Essentials Standard. Better sleep comes as standard.

Can you help us with Cyber Security?

Yes! IT Ambulance holds ISO27001 itself. This is the internationally recognised gold standard for Information Security Management Systems. We maintain all of our customers systems to the Cyber Essentials standard as far as our procedures are concerned and will happily audit your policies and procedures for compliance before calling the external auditors required to give you that certification. Our practices, policies and technology will improve your organisations data confidentiality, integrity and availability.

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    Zeals, Wiltshire

    IT Ambulance Ltd, HQ St Martin's CourtyardChapel LaneZealsWiltshire, BA12 6NZ

    Aylesbury, Buckinghamshire

    IT Ambulance Ltd Units 15/16 Claydon House Business Centre1 Edison RoadAylesburyBuckinghamshire, HP19 8TE

    West London

    IT Ambulance Ltd Rockware Business Centre5 Rockware AvenueGreenfordMiddlesex, UB6 0AA

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    Book a no obligation phone consultation with one of our management team to discuss your IT support requirements.