Ethical Policy

A Director of IT Ambulance Ltd. is appointed to be responsible for the company’s social and ethical policies.

Throughout the company it is essential to maintain a set of core values and approaches to the process of doing business. The company recognises its obligations to all those with whom it has dealings. The good reputation of the company and the trust and confidence of those with whom it deals are among its most essential resources, and the protection of these assets is to be always at the forefront of our working practices. The company demands and enforces high ethical standards in carrying out its business activities.  Corrupt practices will not be tolerated.

Relations with Customers

The company believes that integrity in dealings with customers is a prerequisite for a successful and sustained business relationship.  This principle governs all aspects of the company’s approach to its customers.
In all advertising and other public communications, untruths, concealment and overstatement will not be tolerated.
No employee may give money or any gift of significant value to a customer.  Nor may any gift or service be given which could be construed as being intended to influence a decision.
The company accords the same degree of confidentiality to confidential customer information as it does its own confidential information.

Relations with Suppliers

The company aims to develop relationships with its suppliers based on mutual trust.
The company undertakes to pay its suppliers according to the agreed terms of trade.
The receipt of gifts or favours by employees can give rise to embarrassing situations and may be seen as an improper inducement to grant some concession in return to the donor.  The following principles will be observed:

  1.  gifts or favours must not be solicited;
  2. gifts of money must never be accepted;
  3. reasonable small tokens and hospitality may be accepted provided they do not place the recipient under any obligation, are not capable of being misconstrued and can be reciprocated at the same level, and the employee’s immediate superior is made aware of the same.

Any offer of gifts or favours of unusual size or questionable purpose should be reported immediately to the employee’s superior.

The company will never engage in any  anti-competitive practices or collude on bids.

Relations with Competitors

  • The company will compete vigorously, but fairly and honestly.
  • The company will not damage the reputation of competitors either directly or by implication or innuendo.
  • In any contacts with competitors, employees will avoid discussing proprietary or confidential information.
  • The company believes service excellence to be the best way of enhancing its reputation. Whilst fair comparison between the company’s strengths and competitors’ weaknesses may be made, the company will not engage in damaging competitors’ reputations either directly or by innuendo, implication, or misrepresentation.

The company will obey the Laws of the land.