Development and Programming

Every customer is unique

Development & ProgarmmingIT Ambulance have for a number of years been providing bespoke development for some of our customers. By this we mean that we resolve their problems by developing specialised solutions; usually with a database or sometimes with clever macros in Excel. We are now offering these services on a wider basis.

What is in it for me?

Do any of the following issues ring any bells with you? They are all areas where our development team have solved problems.

  • I want to grow the business but my admin staff are already at capacity
  • I get frustrated when I see the same information being typed into three different computers. Why won’t different software packages talk to each other?
  • If all of my business information is on the computer, why do I have to wait six weeks for management accounts? Can’t I have the information I need whilst there is still time to do something about any issues?
  • I have a website but all it does is send me emails with customer queries.  Why can’t it do some of the work for me?

Can you give me more specific examples?

Here are just some of the projects we have worked on within budgets ranging from £500 to £20,000 :

  • Integration of a customer database with Sage to automatically create invoices and manage credit chasing, saving over a day a month for the accounts team, more…
  • Creating a secure area on an existing website to allow customers to access their reports whenever they want, saving the customer service team from numerous emails and phone calls, more…
  • Producing detailed analysis of products and customers to identify relative profitability, including financial information pulled directly from Sage. Added benefit was up‐to‐the‐minute numbers saving the MD from having to steer the business “using the rear‐view mirror” which is what he called his two month old management accounts, more…
  • Timesheet entry system that automatically drives client billing, reducing the work in progress for this service based company by four weeks, as well as allowing 100% growth with only 50% of the support staff, more…
  • Providing a detailed Functional Requirements specification to ensure investment in third-party software was made wisely and effectively, more…
  • Migration from Quickbooks to Sage needed help to avoid having to type in 400+ address details, more…
  • Web based contacts and project database to improve team communication for a small multi-site client, more…

Meet the team

Our development team is being led by successful husband and wife team Ian and Nikki Potts who, having both worked in the industry ‘man and boy’, have over 50 years of development experience between them. They have an amazing combination of skills that range from requirements elicitation through database design and implementation, in a range of programming languages, to end-user training. In other words, they talk to you in English to understand how your business ticks and know exactly what is required. They then deliver a working solution. Even if this means making the software jump through hoops! Finally, they will make sure all of your team fully understand how they need to work with the new package to drive your business forwards.